Please read these terms carefully before using the Energy Connects website or advisory service.
By accessing energyconnects.us or calling (888) 719-0314, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our website or services.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Energy Connects ("Company," "we," "us," or "our"). These Terms govern your use of our website located at energyconnects.us and any advisory services we provide.
We reserve the right to update these Terms at any time. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms.
Energy Connects is an independent energy consulting and advisory service based in Bloomfield, NJ. We provide telephone-based advisory services to residential and commercial customers in the United States who need guidance on:
Energy Connects operates solely as an advisory and consulting service. We are not a utility company, energy retailer, solar installer, government agency, or utility billing department.
Our services are limited exclusively to telephone-based energy advisory and bill navigation guidance. Specifically, our service includes:
Our service expressly excludes the following:
For any gas leak, electrical emergency, or power outage — call 911 or your utility provider's emergency line immediately. Do not call Energy Connects for emergencies.
Energy Connects is an independent service provider. We are not affiliated with, endorsed by, partnered with, or acting on behalf of any utility company, energy provider, or government agency, including but not limited to:
All utility company names referenced on our website are trademarks of their respective owners. These names are used solely to identify the utility providers whose customers we assist and do not imply any business relationship, affiliation, or endorsement.
Energy Connects does not represent itself as an official channel, support center, or customer service department of any utility provider. If you are seeking to contact your utility provider directly, please visit their official website or call their published customer service number.
All information, guidance, and advice provided by Energy Connects — whether through our website or over the phone — is for informational and advisory purposes only.
Our advisors provide general guidance based on publicly available information and our knowledge of utility processes. We do not guarantee any specific outcome, including but not limited to:
Final decisions regarding your utility account, payment plans, connections, and solar installation rest entirely with you and your utility provider or chosen solar installer. Energy Connects is not responsible for decisions made based on our advisory guidance.
By using our services, you agree to the following:
Energy Connects may charge a consultation or advisory service fee for certain services provided over the phone. Where applicable, our advisors will clearly communicate any fees before providing the service.
Energy Connects reserves the right to adjust service fees at any time. Updated fee information will be communicated to customers before any service is provided.
As part of our Solar Readiness Assessment service, Energy Connects may refer customers to third-party solar installation companies ("Partners"). The following terms apply to all such referrals:
We recommend that you obtain multiple quotes and conduct your own due diligence before committing to any solar installation agreement.
All content on energyconnects.us — including but not limited to text, design, layout, graphics, logos, and code — is the intellectual property of Energy Connects and is protected by applicable copyright and trademark laws.
To the fullest extent permitted by applicable law, Energy Connects and its advisors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
In all cases, our maximum liability to you shall not exceed the amount paid by you for the specific service that gave rise to the claim.
You agree to indemnify, defend, and hold harmless Energy Connects and its officers, advisors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles.
Any dispute arising from or relating to these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Essex County, New Jersey, in accordance with the rules of the American Arbitration Association.
You agree to waive any right to a jury trial or class action lawsuit in connection with any dispute arising from these Terms or your use of our services.
Energy Connects reserves the right to modify these Terms & Conditions at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Material changes will be noted prominently.
Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:
We aim to respond to all legal inquiries within 5 business days.
Contact us at info@energyconnects.us or call us directly.