How Energy Connects collects, uses, and protects your personal information.
Energy Connects ("we," "us," or "our") is an independent energy consulting service operating at energyconnects.us. We are not affiliated with any utility company, energy provider, solar installer, or government agency. We do not represent, act on behalf of, or have any business relationship with any utility provider referenced on our website.
This Privacy Policy explains how Energy Connects collects, uses, discloses, and protects information obtained from visitors to our website and individuals who contact our advisory service by telephone. It applies to all information collected through energyconnects.us and through calls to (888) 719-0314.
By using our website or calling our phone number, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree, please do not use our website or services.
We take your privacy seriously. We do not sell your personal information to third parties, and we collect only what is reasonably necessary to provide our consulting and advisory services.
We may collect the following categories of information when you interact with our website or contact us by phone:
Information you provide directly:
Information collected automatically when you visit our website:
What we do NOT collect: We do not collect utility account numbers, utility account passwords, social security numbers, payment card details, bank account information, or any sensitive financial credentials through our website or contact form. Our advisors are instructed never to request this information over the phone.
We use the information we collect strictly for the following purposes:
We do not use your personal information for automated decision-making, credit decisions, insurance scoring, or profiling. We do not use your information to make decisions about your utility account — all account-level decisions rest with you and your utility provider.
We will never use your information to contact you for unsolicited marketing purposes without your prior consent.
Our primary service is delivered over the telephone. The following applies to all calls made to or received from (888) 719-0314:
Call Recording:
TCPA Compliance Notice:
Energy Connects complies with the Telephone Consumer Protection Act (TCPA). We do not initiate automated calls, robocalls, or pre-recorded message calls to consumers without prior express written consent. All outbound calls made by our team are placed by live agents. If you believe you have received a call from us in error, please contact us immediately at info@energyconnects.us.
Important security notice: Energy Connects will never ask you for your utility account password, full social security number, or payment card details over the phone. If anyone claiming to represent Energy Connects requests this information, end the call immediately and report it to us at info@energyconnects.us.
Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit a website. We use the following types:
How to control cookies: You can manage or disable cookies through your browser settings at any time. Instructions vary by browser:
Disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking specifically, install the Google Analytics Opt-out Browser Add-on. To opt out of Google Ads personalization, visit adssettings.google.com.
We use the following third-party service providers who may process data on our behalf. Each is bound by their own privacy policies and data processing agreements:
We do not sell, rent, lease, or trade your personal information to any third party for marketing purposes — ever.
We may disclose your information only in the following limited circumstances:
Solar referral partners: If during an advisory call you qualify for and consent to a solar installation referral, we will share only your name and contact number with the specific vetted installer partner. This sharing occurs only with your verbal consent during the call. You are never obligated to accept a referral.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are:
When retention periods expire, data is either permanently deleted or anonymized so it can no longer be associated with any individual. You may request earlier deletion of your personal data by contacting us at info@energyconnects.us (see Section 10 — Your Rights).
We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a security incident, we will follow the procedures described in Section 13 (Data Breach Notification).
Energy Connects serves customers located in the United States. Our website is hosted on servers located in the United States and European Union. Our business operations are managed internationally.
If you are located in the United States and contact us, your personal information may be accessed by our team members located outside the United States (including in Pakistan) solely for the purpose of delivering our advisory services. We ensure that any international access to your data is subject to appropriate confidentiality obligations and is used only for the purposes described in this policy.
We do not transfer personal data to countries that do not provide adequate data protection standards without implementing appropriate safeguards. All staff with access to customer data are bound by confidentiality agreements prohibiting unauthorized use or disclosure.
Depending on your state of residence, you may have the following rights regarding your personal information. To exercise any of these rights, contact us at info@energyconnects.us with the subject line "Privacy Rights Request":
We will respond to all verified privacy rights requests within 30 days. We may need to verify your identity before processing a request. In some cases, legal obligations may prevent us from fulfilling a deletion request in full — we will explain this clearly if it applies.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
To submit a CCPA request, email info@energyconnects.us with the subject line "CCPA Request" or call us at (888) 719-0314. We will verify your identity and respond within 45 days. We do not charge a fee for processing CCPA requests unless they are manifestly unfounded or excessive.
Do Not Sell or Share My Personal Information: Energy Connects does not sell or share personal information as defined under CCPA. To formally opt out or request confirmation, contact us at info@energyconnects.us.
Our website and services are intended exclusively for adults aged 18 and older. Our advisory services involve financial and utility account matters that require adult legal capacity.
We do not knowingly collect, solicit, or retain personal information from children under the age of 13 under any circumstances. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information immediately from our systems.
If you believe we have collected information from a minor, please contact us immediately at info@energyconnects.us or call (888) 719-0314.
In the event of a data security breach that affects your personal information, Energy Connects will take the following steps:
If you suspect unauthorized access to your personal information related to your interactions with Energy Connects, please contact us immediately at info@energyconnects.us.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will:
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you disagree with any changes, please discontinue use of our services and contact us to request deletion of your information.
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data handling practices, please contact us through any of the following:
We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them within 30 days. For CCPA-specific requests, the response window is 45 days as required by law.
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with your state's Attorney General office or consumer protection authority.
Contact us at info@energyconnects.us or call us directly.